Poker FAQs

We recommend a Pentium 133 MHz with a minimum of 25 MB available on your hard drive and 64 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/XP. Please note the software will not function if Microsoft Winsock proxy service is running. To enjoy the full impact of the Virgin Poker environment we recommend a minimum screen resolution of 800 X 600 and 256 colours. If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the game. No, Macintosh is not supported. Yes, you can select the full screen mode from the options menu in the lobby. Absolutely! In fact you can even play for FREE!

Simply download the free software and set up an account. You do not need to deposit any money in order to observe or join our beta practice games. However, you are asked to provide the correct information in your account.

You only have to deposit money when you want to play the games for real money. After you have created your account, you will be able to look around the lobby area and go to tables. It is important that you are protected from undesirable player tactics such as team play (collusion) or any other sort of undesirable activity. Virgin Poker uses reliable security features that were developed specifically for poker, and we are committed to do everything we can to protect your play.

Although we continually monitor games both with automatic systems and live support personnel, you can help by contacting us help@virgingames.com if at any time you suspect that one or more players is colluding or otherwise violating site rules. You MUST be at least 18 years of age or the legal age for gambling for the country you live in in order to play with Virgin Poker. Please beware, playing poker online may or may not be legal in your jurisdiction. You should check the laws of the area in which you live before playing poker online. If you’ve forgotten your username or password click on the forgotten username/password? link in the Log-in section and follow the steps.

If you want to change your Username you’ll have to contact us :

• Call us:
  • Customers calling from within the UK phone: 0800 915 60 60
  • Customers calling from outside the UK: 00 44 020 8237 1600
• Email us at help@virgingames.com
• Chat to us using Live Help

You are free to change your personal information anytime you wish. To change your personal information go to My Account > Profile > My Profile.

To change your password go to My Account > Profile > Change Password. Your nickname is your unique identify in the poker network. As we need to track players through their nickname for fraud purposes players you will not be able to change your screen nickname. Rude or inappropriate nicknames will automatically be altered Virgin Poker has gone to considerable lengths to ensure a poker environment which you can feel comfortable in knowing you are protected just in case you loose connection to the game server while playing. Please refer to House Policies for details about how this works. All-in protection is designed to protect your investment into a pot when you run out of money during a hand, do not act in time, or get disconnected for any reason. Please refer to House Policies for details. Virgin Poker was built and best viewed with a minimum screen resolution setting of 800 x 600 pixels. This will give you a "full screen" view and is what you are most likely set to now. However, in some cases this setting may not allow you to pull up other programs while playing. To reduce the image to a "normal" view, you will need to set your screen display to 1024 X 768 to allow you the use other programs while playing. To change your current settings, you may do the following:

• Click on the Windows Start menu button on your desktop
• Select Settings
• Click on Control Panel
• Select Display from the available menu
• The Display Properties window will come up
• Select Settings
• At the bottom right of the window you will see a section called Screen Area displaying an arrow-like symbol with Less and More on each side.
• Point with the mouse on the arrow, and change your screen resolution to "1024x 768" pixels.
• Once you have selected the desired resolution, click on Apply and then OK.
• Windows will give you a preview of the new settings and will prompt you to agree with the new settings by clicking on OK (You will have approximately 15 seconds to choose before Windows will restore the original settings)

If you are unable to select a resolution higher than "800 x 600" pixels, you will have to contact your manufacturer and request to upgrade your graphic card.

Finally you may need to reboot your computer to ensure that the new settings have been successfully put in place.

If you have not found what you were looking for, please feel free to contact us at our 24-hour customer service team at help@virgingames.com, on 0800 915 6060 or you can chat to us via Live Help. This applies to most computers but if you are still having problems after trying this – give us a call and we’ll try and help

Click on Tools (top of your web/internet page)
Scroll down to Pop-up Blocker and click to see the options
Go to Turn Off Pop-up Blockers