Virgin Games help - get instant live online support from our Customer Service team

You've come to Virgin Casino to have fun, so we'll make sure you do. We'll also look after your safety and security while we're at it. After all, you'd expect nothing less!

There's a whole lot of info below, so have a quick read.

Getting in touch:

Got a question about Virgin Casino, or want to talk to us about your account? You can get in touch any time... we're here 365 days a year, 7 days a week, 24 hours a day. There are three ways to contact us:-

Email:

We will respond to all emails individually and usually do so within 30 minutes. Our email address is help@virgingames.com.

Telephone:

Customers calling from within the UK phone: 0800 915 6060 (free phone).
Customers calling from outside the UK: +44 208 237 1590 (toll number).
Customers Call Back : If you would like us to call you back then click on the 'Call Back' link at the bottom of the left menu on this page and fill out the form which will pop up.

Live Support:

You can get instant live online support from our Customer Service team through our live web chat gizmo. It works just like most instant messenger software and should feel very familiar.

Ask the team any question you want though you might find the answer to your question faster in our FAQ's section.

Click here for Live Support.

Getting started:

If you haven't visited Virgin Casino yet, and would like information on opening an account, then take a look at our getting started section. All the info's right there, including a quick overview of our games.

FAQs:

Please click here to find answers to some frequently asked questions.

Logging in:

Forgotten your password? Happens all the time! Please click here and we'll sort that out for you. If you're having other problems logging in, please get in touch with our customer support team.

System Requirements:

Here's what you need to play:

Browsers:

Internet Explorer 5.5 and above
Mozilla Firefox 1.5 and above
AOL 7.0 and above
We endeavour to ensure all browsers can support our games, however there may be cases where some technical errors do occur

Plugins: