Our Customer Service team is here to help you in any way they can. We are open 7 days a week, 24 hours a day and there are three ways to contact us:-
EmailWe will respond to all emails individually and usually do so within 2 hours. Our email address is help@virgingames.com.
Telephone
- Customers calling from within the UK phone: 0800 915 6060 (free phone).
- Customers calling from outside the UK: +44 208 237 1590 (toll number).
- Customers Call Back : If you would like us to call you back then click on the 'Call Back' link at the bottom of the left menu on this page and fill out the form which will pop up.
Live SupportYou can get instant live online support from our Customer Service team through our live web chat gizmo. It works just like most instant messenger software and should feel very familiar.
Ask the team any question you want though you might find the answer to your question faster in our FAQ's section.